Cancellation and Refund Policy

1. Scope

This Policy explains what happens to your money when a booking made on Adarle20 (the "Platform") is cancelled: one-shot games, sessions in a series (campaign) and events. It applies to Players and Dungeon Masters (DMs). The Platform acts as an intermediary: it collects payments through Stripe and processes refunds automatically under this Policy.

2. If you cancel your seat

When you cancel a paid game, your refund depends on how long before the start you cancel:

• 48 hours or more before the start: a refund of 100% of what you paid.
• Between 24 and 48 hours before the start: a refund of 50% of what you paid.
• Less than 24 hours before the start, or if you don't show up: no automatic refund. If you think one of the exceptional cases in section 7 applies, contact support.
• If your seat isn't paid yet, cancelling only releases it: you are not charged anything.
• Time is counted from the moment you confirm the cancellation to the game's start time. If you delete your account, your future bookings are cancelled under these same rules.

3. Events

Event seats include prepaid costs (venue, food or others), so they have their own rule:

• One week (7 days) or more before the event: a refund of 100% of what you paid.
• Less than one week before the event: no automatic refund. Contact support if you think an exceptional case applies.

4. Cancellations that aren't up to you

You get a refund of 100% of what you paid, however close the game is, when:

• The DM cancels the game or removes you from it.
• The game is cancelled because it didn't reach the minimum number of players.
• The DM ends a series and cancels its remaining scheduled sessions.
• The Platform cancels the game, for example because the DM was suspended or deleted their account.
• The Platform suspends your account: your future bookings are cancelled and refunded at 100%.

5. Series and subscriptions

When you subscribe to a series, the Platform holds a seat for you in every future session and charges each session separately:

• Each session is charged to your saved card a few days before it is played.
• You can skip a session by cancelling your seat in it; the refund follows the rules in section 2.
• You can cancel your subscription at any time. Your future seats that haven't been charged yet are released and you are not charged for them.
• Leaving the series does not refund sessions you already paid for. To leave, first cancel your seat in each paid session; each cancellation follows section 2.
• If a charge doesn't go through before the session's payment deadline, your seat is released at no cost.
• If the DM ends the series and cancels the remaining sessions, the ones you already paid for are refunded at 100% (section 4). If the DM ends it after the sessions already scheduled, those sessions are played as normal.

6. How and when you get your refund

• Refunds are automatic: you don't need to ask for them. They go back to the payment method you used, in the same currency.
• Stripe processes the refund right away; it usually shows on your statement within 5–10 business days, depending on your bank.
• The refund is the stated percentage of what you paid. We don't deduct processing fees from your refund.
• If a refund can't be processed on the first attempt, the Platform retries it automatically and lets you know when it completes. You don't need to do anything.

7. Exceptional cases

The Platform may consider refunds outside this Policy in extraordinary situations. Contact support if one of them applies to you; the Platform's decision in these cases is final:

• Technical failures attributable to the Platform.
• Verifiable emergencies.
• Force majeure.

8. For Dungeon Masters

This is what a cancellation means for your earnings:

• On each paid booking you receive 85% and the Platform keeps 15%. Your share reaches your Stripe balance when the charge is made, and Stripe pays it out to your bank account once a week.
• When a seat is refunded, your share is reversed in the same proportion as the refund: all of it for a 100% refund and half of it for a 50% refund. The amount is deducted from your Stripe balance; if it was already paid out, it is deducted from your next earnings.
• If a player cancels less than 24 hours ahead and gets no refund, you keep your full share.
• If you cancel a game, remove a player, or end a series and cancel its sessions, the players get 100% back and your share for those seats is fully reversed. Frequent cancellations affect your visibility and can lead to warnings or a temporary suspension.
• For events the Platform collects 100% of each seat; invited DMs are paid directly as agreed with the Platform.
• If the Platform pays you directly (without Stripe), the refunded amount for each seat is deducted from what we owe you, in the same proportion.

9. Disputes and chargebacks

• If you have a problem with a charge, contact support before opening a dispute with your bank: most cases are resolved faster that way.
• If a player disputes a charge with their bank and the dispute is lost, the disputed amount and the dispute fee Stripe charges are borne by that game's DM and deducted from their earnings.
• The Platform helps the DM gather the evidence (messages, attendance, session details) to respond to the dispute.

10. Changes to this Policy

The Platform may change this Policy and will notify users with reasonable notice. The date of the last update is shown at the top of this page.

Changes apply to cancellations made after they are published. Continued use of the Platform means you accept the changes.